Shipping & Returns

Water-Filters.com Return Policy

A product may be returned within the return period listed for each manufacturer below, except for special or custom orders. All return shipping fees are the customer's responsibility unless the return is due to our error or manufactures defect.

Returns must have an RMA or RAC before being returned or the return shipment may refused by Water-Filters.com.

Customers should call 1-866-997-2654 and speak with customer service to get the RAC. All returns must also contain all parts that were sent, along with all original packaging.

All performance or product expectations are done verbally or in writing with the customer and do not exceed the manufacturers system specs.

New test results will be required on raw and treated water for all water before a return is authorized and allowed for any whole house system being returned . If a system is purchased on water with unknown contaminates or is installed on water with contaminates that could harm the system or for which the system is not designed to handle, your warranty may be void and no return will be accepted. It is recommended well water be tested prior to purchasing for a well.

Shipping fees are not refundable.

All refund amounts will be based on the manufacturers warranty and return policy and Water-Filters.coms return policies. Refunds will be issued back using the payment method you used when you placed your order. Refunds take up to 7 business days to process once we receive the return. For returns that don't qualify for the manufacturer's money back guarantee due to improper installation, improper use and/or neglectful damage, no refund/credit will be given.

Refunds will be less then the original amount if any of the following conditions occur:

• If an item is returned without all parts, your refund may be subject to a 15% restock fee.
• All returns due to customer "change of heart" are subject to refund minus shipping to the customer. Free shipping offers will still be deducted from your refund.
• All returned product must be in reasonable condition for resale. All damaged returns will be subject to a 15% restock fee or total retail cost of all damaged parts, whichever is higher and shipping. Water-Filters.com is not responsible for damaged equipment being returned.
• Returned orders without an RMA that fall within the return policy of both the manufacturer and Water-Filters.com will be subject to a refund minus shipping both ways.
• Returned orders without an RMA that do not fall within the return policy of either Water-Filters.com or the manufacturer will be issued no refund and customer will be contacted to arraign return shipment to them or the package may be refused upon delivery to Water-Filters.com.

Order Cancellation Policy

You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.

Refused Shipments

If an item is refused upon delivery at no fault of Water-Filters.com, the customer will be charged a 10% restock fee. Water-Filters.com can not be liable for the shipping charges if the item is refused before delivery.

Freight packages that are refused will be charged a 15% restock in addition to freight charges both ways.

Damage Claims

All damage claims on deliveries must be made with 15 days of arrival to customers home.

Money Back Guarantee

In order to return a product under the money back guarantee on whole house water softeners or filters, a water test may be required to ensure your water conditions meet the requirements for the system. If a system is installed on water conditions that are outside of the listed parameters on any product spec sheet, a return will not be allowed under the money back guarantee. However Water-Filters.com will work with the customer to order the correct solution to their water conditions.

Water-Filters.com Responsibilities and Limitations

Water-Filters.com representatives will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive via email, fax and verbally by the customer. Water-Filters.com can not be responsible for a recommended solution that falls short resulting from lack of information about other conditions that exist in the water.

Purchasers are advised that water quality conditions vary by area. Product performance may be affected by these variables, and for optimum performance purchasers should verify prior to ordering that their local water quality falls within Water-Filters.com.s recommended specifications. Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e. water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to working with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable solutions available.

Water-Filters.com may not be financially responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any service guides, product manuals and/or related website pages.

The Satisfaction Guarantee and Performance Guarantee do not apply to commercial or custom built systems/filters. Manufacturer.s warranties do apply.

Manufacturer Return Policies

Aquasana

All Aquasana water filters have a 60-Day Money Back Guarantee. (excluding the Aquasana Rhino EQ-300 which has 90 days).


Rainshowr

All Rainshowr shower filters have a 90-Day Money Back Guarantee.


Wellness

All Wellness water filters have a 90-Day Money Back Guarantee